Friday, February 27, 2009

Programs Freezing in Windows...

It seems like we just come to accept freezing from within the Microsoft Windows operating system.  Today's latest adventure is the Apple update program.  Automatically on my screen a window popped up alerting me that I needed to update some Apple software.  First of all, the interaction was a nuisance because I was in the middle of something.  Secondly, it was asking to update the Bonjure software that I can only image was installed with Itunes.  Should I have to know this?

More importantly, when after updating the software it began another check to see if anything else was available.  After that, the window has stayed in this state for the past 1/2 hour and I don't think it will change anytime soon:



Who's to blame here?  Who knows?  Windows freezes so much that we've just come to accept the need for reboots and shutting down programs from tasks, but this is Apple software.  When you completely open up an operating system for anyone to program for, that's taking on every one's idea of what good code and HCI is.  

I wonder how many calls Microsoft gets for HCI when it really has nothing to do with them at all...

Thursday, February 12, 2009

iTunes not always tuned in...

Recently I went to a co-worker and complained that iTunes doesn't let you directly drag your music or audio directly to a play list. What I mean by this is that if I have "song A" that I like and want to put it with the rest of my favorite songs, I can't just add it by using the mouse from within iTunes. He then said, sure you can, and proceeded to do it right in front of me.

I was perplexed because I had never been able to create play lists directly. For instance, I bought the Candice Millard audio book The River of Doubt. I wanted to be able to click directly to a play list as I worked my way though the book. In order to do so, I had to browse to the files through explorer and drag them from there.



After discussing the issue at length, we finally found the culprit. I use an external drive on my network hooked which has a media center built into the drive. I have this drive mapped to my computer, as well as having full access to it.

iTunes readily acknowledges that the drive is there, and by all accounts appears to work as if the files were directly sitting on your hard drive. However, under these conditions, if you drag an audio file from a media center it just sits there. No error message, no instructions, nothing. It just doesn't work. If the file is browsed to over the mapped drive, it drags over naturally.

It makes sense that iTunes reacts this way because there's no telling what access one has to a media center share. It's basically just stream access to the files. As a user, I would have probably never figured this out if my co-worker had not thought about the scenario described above. The solution would at least be to show a message stating that the file could not be added because of the source.